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Freaquently Asked Questions:
FAQ Artwork (redirect to Artwork Requirements section) Over/Underruns What is an Over/Underrun?
Because we produce items in bulk, we always try to run a few extra pieces in case there are quality issues. We want to make sure that you receive the best items we produce. Depending on the item that you order, that quantity can vary from 5% - 10%. We make every effort to meet your quantity exactly, but overruns are billable unless prior arrangements are made. This is a standard practice in our industry. Arrangements can be made prior to production to alter this policy and may require an additional charge.
Shipping Informations How do you ship my items?
The shipping method is determined by your in-hands date, location of your destination, time-frame and cost factors. Shipping is charged at prevailing freight rates by carrier. Freight is prepaid and will be added at time of invoicing if it is not specified on your Sales Quote. Our standard freight method is UPS Ground Service.
What if I have multiple destinations?
No Problem. Depending on the complexity of your shipping instructions we may have to add a per-location, drop-ship charge - usually $7.50 per location
What if UPS or Fedex loses my shipment?
We guarantee that we will ship your items on the designated day via the method that you have approved. However, ownership of the goods passes to the customer once we deliver them to the carrier. We will do everything within our power to help you with any situations you encounter. All of the major carriers that we work with have policies relating to these situations that you should investigate prior to placing your order.
Set-up Charges What are Set-up Charges?
Custom imprinting your logo on an item requires printing plates, die, setting up the engraving laser or embroidery prep charges (just to name a few). These costs are independent of the actual costs of imprinting and are set-out under the "Set-up" section of your Sales Quote. Although these are one-time costs, for certain items there are re-set charges, which will also be noted separately.
How can I find out the status of my order?
Just call 800.274.6872 Please have your sales quote number or customer name handy and we can answer your questions immediately.
What if I need my products for a specific event date?
Production times stated are estimates only and vary according to manufacturer. Please advise us ahead of time if your in-hands date is firm or if you need your items by a particular time of day. Unless we are notified otherwise, we assume that the standard production time is appropriate. Also, please note that we reserve the right to adjust delivery times based on customer need. In other words, we may change your ship date by a day or so in order to accommodate a customer with a rush request. We will notify you immediately if we choose to do so.
Payment Information How can I pay for my order?
Due to the permanent nature of producing custom products, all first-time orders must be paid for before shipping. You can pay by credit card (Visa/Mcard/Amex), company check or any other standard, legally-recognized form of payment. Customers wishing to be put on Account status must fill out a credit application. Large Organizations and Government Purchasers may use corporate purchasing cards. If you choose to pre-pay by company check we cannot process your order until your check clears our bank.
How can get an Account/Can you bill me?
We offer open account status to qualified businesses. To fill out a credit application please . Please note that it takes up to 10 days to process credit requests. If you need your items in a hurry you may prefer to pay by credit card for this order.
Will GO USA decorate customer supplied product?
GO USA does not decorate customer supplied product.
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